SKILLEDGE ACADEMY PRIVATE LIMITED

"Personal Information" means information that directly or indirectly identifies an individual (e.g., name, phone number, email address, payment information).

"Non-Personal Information" means statistical, device-based or anonymized data that cannot identify an individual.

"Processing" means storing, recording, organizing, retrieving, structuring, transmitting, or otherwise using information.

"Third-Party Service Provider" refers to authorized external partners for payments, hosting, storage, analytics, communication, or other services necessary for platform operations.

"Services" means the website, platform, courses, training programs, digital content, and all related services provided by SKILLEDGE ACADEMY PRIVATE LIMITED.

We may collect the following categories of data:

2.1 Personal Identity Data
Name, Email address, Mobile number, Date of birth (if provided), Voluntary user details, Profile information.

2.2 Account-Related Information
Username, Password (encrypted), Activity logs, Purchase & Subscription details, Course enrollment and progress data, Certificates and completion records, Preferences and settings.

2.3 Technical & Tracking Data
IP address, Browser type and version, Device identifiers, Operating system, Cookies and tracking pixels, Session logs and usage patterns, Referral sources, Geographic location data.

2.4 Transaction and Billing Metadata
Transaction timestamps, Order details, Invoice information, Payment confirmations, Transaction IDs, Refund records.

IMPORTANT: We do NOT store credit/debit card numbers, CVV codes, UPI PINs, banking login credentials, or OTPs. These are securely handled by third-party compliant payment gateways in accordance with industry security standards.

2.5 Communication Data
Support inquiries, Feedback and reviews, Email correspondence, Chat messages, Survey responses.

We may use the collected information for legitimate business and operational purposes including:

3.1 Service Delivery
Creating and managing User accounts, Providing access to purchased courses, content, or Services, Processing transactions and managing subscriptions, Delivering certificates and course completion records, Enabling platform features and functionalities.

3.2 Platform Improvement
Improving user experience and platform performance, Analyzing usage patterns and content relevance, Developing new features and services, Conducting research and analytics, Personalizing content recommendations.

3.3 Communication
Sending service updates and notifications, Providing customer support and assistance, Sending promotional materials and newsletters (with consent), Communicating important policy or platform changes, Responding to inquiries and feedback.

3.4 Security & Compliance
Detecting unauthorized access and fraudulent activity, Preventing misuse of the platform, Enforcing Terms and Conditions, Complying with legal, compliance, taxation or audit requirements, Maintaining records for regulatory purposes.

3.5 Affiliate Program Management
Managing affiliate relationships and commissions, Tracking referrals and conversions, Processing commission payments, Monitoring compliance with affiliate policies.

3A.1 Consent
When You voluntarily provide information or agree to processing (e.g., creating an account, subscribing to communications, or accepting cookies).

3A.2 Contractual Necessity
When processing is required to fulfill or provide access to the Services You have purchased or requested.

3A.3 Legitimate Business Interest
To maintain, secure, and improve our platform, Prevent misuse and detect fraud, Ensure operational efficiency, Conduct analytics and research, Manage business operations.

3A.4 Legal and Compliance Obligations
When processing is required under applicable laws, Taxation and financial reporting, Banking and payment processing requirements, Audit and regulatory compliance, Law enforcement requests.

4.1 Third-Party Service Providers
We may share limited information only with trusted Third-Party Service Providers including: Payment Processors, Cloud Hosting Platforms, Communication Tools, Analytics Platforms, Customer Support Tools, Content Delivery Networks (CDN), Marketing Platforms (with consent). All third-party providers are contractually bound to maintain confidentiality and security standards.

4.2 Legal Disclosures
We may disclose information if required under: Court orders or legal proceedings, Law enforcement requests, Regulatory authority requirements, Government investigations, Protection of legal rights and interests, Prevention of fraud or illegal activities.

4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 No Sale of Personal Information
We do NOT sell, rent, or trade personal information to third parties for their marketing purposes.

5.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and capture certain information.

5.2 Types of Cookies We Use
Essential Cookies, Performance Cookies, Functionality Cookies, Analytics Cookies, Marketing Cookies (with consent).

5.3 Purpose of Cookies
Save login sessions and user preferences, Personalize User experience, Improve navigation speed and performance, Generate analytics and improve platform quality, Track conversions and affiliate referrals, Display relevant content and advertisements.

5.4 Managing Cookies
Users may disable or manage cookies through browser settings. However, disabling certain cookies may affect platform functionality and user experience.

6.1 Security Measures
Access Controls, Encryption, Secure Servers, Regular Monitoring, Security Audits, Employee Training, Incident Response.

6.2 Security Limitations
Despite our best efforts, no digital storage or transmission method can guarantee 100% security. We cannot guarantee absolute security of your information against unauthorized access, hardware failure, or other unforeseen circumstances.

6.3 User Responsibility
Users are responsible for: Maintaining the confidentiality of login credentials, Using strong, unique passwords, Logging out of accounts on shared devices, Reporting suspicious activity immediately.

6A.1 Cross-Border Transfers
Certain data may be transferred, processed, or stored outside India depending on: Hosting providers and cloud infrastructure, Payment processors and gateways, Analytics tools and third-party services, Communication platforms.

6A.2 Security Safeguards
Where such transfers occur, We ensure that reasonable security and compliance measures are followed in accordance with applicable data protection laws, including: Standard contractual clauses, Data processing agreements, Adequate security measures, Compliance with international standards.

6A.3 User Consent
By using the Services, You consent to such transfers where applicable. Such transfers will occur only where legally permitted and subject to appropriate contractual and technical safeguards.

7.1 Retention Period
Active Accounts: As long as User accounts remain active, Legal Requirements: As required by law, regulations, or compliance, Business Purposes: For backup, audit, or documentation requirements, Dispute Resolution: For addressing complaints, disputes, or legal claims.

7.2 Factors Affecting Retention
Regulatory and compliance requirements, Account status (active, inactive, terminated), Taxation and audit obligations, Fraud prevention and dispute tracking, Legitimate business interests.

7.3 Deletion of Data
Once the retention period ends, or upon valid deletion requests (where legally permitted), data will be: Securely deleted from active systems, Anonymized beyond recognition, Removed from backups within a reasonable timeframe.

7.4 Exceptions
We may retain certain information longer where: Required by law or regulation, Necessary for legal proceedings, Essential for fraud prevention, Needed to enforce agreements or policies.

8.1 Rights You May Exercise
Access, Correction, Deletion, Portability, Restriction, Objection, Withdraw Consent.

8.2 How to Exercise Your Rights
Email: support@skilledgeacademy.com, Subject Line: "Data Privacy Request", Include: Full name, registered email, specific request.

8.3 Verification Process
To protect your privacy, we may require identity verification before processing requests.

8.4 Response Timeline
We will respond to valid requests within legally prescribed timelines (typically 30 days).

8.5 Limitations
Certain rights may be limited or restricted where: Required by law to retain data, Necessary for legal claims or obligations, Essential for fraud prevention, Deletion would affect service delivery.

8A.1 Providing Consent
By accessing or using the Services, You provide explicit consent for the collection, storage, and processing of Your Personal Information in accordance with this Policy.

8A.2 Withdrawing Consent
You may withdraw consent at any time by: Unsubscribing from marketing emails, Adjusting account privacy settings, Contacting support to close your account, Opting out of non-essential data processing.

8A.3 Consequences of Withdrawal
Withdrawal may: Limit or restrict access to certain features or services, Affect personalized recommendations, Prevent receipt of important updates, Require account deactivation.

8A.4 Processing Withdrawal Requests
Withdrawal requests must be raised through official support channels and may require identity verification for security purposes.

9.1 Age Restriction
Our Services are intended for individuals 14 years or older.

9.2 Parental Consent
Users between 14-18 years of age should obtain parental or guardian consent before using the Services.

9.3 No Knowingly Collected Data from Minors
We do not knowingly collect information from children under 14 years of age. If we discover that a child under 14 has provided personal information, we will: Delete the information immediately, Suspend or terminate the account, Notify the parent or guardian (if identifiable).

9.4 Parental Rights
Parents or guardians may contact us to: Review information collected from their child, Request deletion of such information, Refuse further collection or use.

10.1 External Websites
Our platform may contain links to external websites, including: Partner platforms, Social media sites, Payment gateways, Educational resources, Affiliate websites.

10.2 Disclaimer
We are not responsible for the privacy practices, content, or data usage of third-party websites. Third-party sites have their own privacy policies and terms. We do not endorse or guarantee the security of external sites.

10.3 User Responsibility
Users are encouraged to: Review third-party privacy policies separately, Exercise caution when sharing personal information, Understand the risks of external links.

11.1 Right to Modify
We may revise or update this Privacy Policy at any time to reflect: Changes in legal requirements, Platform updates or new features, Changes in business practices, Security enhancements.

11.2 Notification of Changes
The updated version will be posted on this page, The "Last Updated" date will be revised, For material changes, we may provide additional notice via: Email notification, Platform announcements, Pop-up notifications.

11.3 Acceptance of Changes
Continued use of the Services after changes constitutes acceptance of the revised Policy.

11.4 Review Responsibility
Users are responsible for regularly reviewing this Policy to stay informed of any updates.

11A.1 Appointment
As mandated under the Digital Personal Data Protection Act (DPDP Act), 2023, the following Grievance Officer has been appointed for addressing privacy concerns:
Grievance Officer: Name: [To be appointed], Email: support@skilledgeacademy.com, Address: Plot No: 20, Block: H-1/A, Sector: 63, Noida-201301, India.

11A.2 Contacting the Grievance Officer
You may contact the Grievance Officer for: Privacy-related complaints, Data protection concerns, Exercise of user rights, Security incident reports, Policy clarifications.

11A.3 Response Timeline
Queries, requests, or complaints will be: Acknowledged within legally prescribed timelines, Investigated thoroughly, Resolved within reasonable timeframes, Responded to in accordance with DPDP Act requirements.

14.1 Language
In case of any conflict between the English version and any translated version of this Policy, the English version shall prevail.

14.2 Severability
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 No Waiver
Failure to enforce any provision of this Policy shall not constitute a waiver of such provision.

14.4 Entire Agreement
This Policy, together with the Terms and Conditions, constitutes the entire agreement regarding privacy practices.